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Terms & Conditions
Welcome to NailClic. These Terms & Conditions apply to your use of our website, online store, products, training enquiries, and any purchases made through our website.
By browsing our website, placing an order, submitting a form, or making use of our services, you agree to these Terms & Conditions. Please read them carefully before using the website or purchasing from NailClic.
For any questions, please contact us at info@nailclic.co.za.
1. About NailClic
NailClic supplies nail-related products, tools, equipment, and training information to customers in South Africa.
Our website allows customers to browse products, place orders, request training information, and contact us regarding our services.
2. Use of This Website
You may use the NailClic website for lawful personal or business purposes only.
By using this website, you agree that you will not:
- Use the website for fraudulent, unlawful, or harmful purposes
- Attempt to interfere with the security or proper functioning of the website
- Copy, reproduce, or misuse website content without permission
- Submit false, misleading, or incorrect information
- Attempt to gain unauthorised access to any part of the website or systems
NailClic reserves the right to restrict or refuse access to the website where misuse is suspected.
3. Website Content
All information, images, product descriptions, branding, graphics, text, and other content displayed on the NailClic website are provided for general information and shopping purposes.
We do our best to ensure that product details, pricing, descriptions, and availability are accurate. However, errors may occasionally occur. NailClic reserves the right to correct errors, update information, change pricing, or remove products without prior notice.
4. Product Information and Colours
We aim to display our products as accurately as possible. However, product colours may appear slightly different depending on your screen settings, lighting, device, or photography.
Colour differences between the website display and the actual product will not automatically be considered a product fault.
Customers are responsible for checking product selections, colours, quantities, and order details before completing payment.
5. Orders
When you place an order through the NailClic website, you are making an offer to purchase the selected products.
An order is only confirmed once payment has been successfully received and processed. NailClic reserves the right to refuse, cancel, or refund an order if:
- A product is unavailable
- There is a pricing or product listing error
- Payment is not successfully completed
- Incorrect customer information is provided
- Fraudulent or suspicious activity is detected
- The order cannot be fulfilled for reasons outside our control
Should we need to cancel an order after payment has been received, we will contact you and arrange the appropriate refund or resolution.
6. Pricing
All prices listed on the NailClic website are shown in South African Rand.
NailClic may update prices, promotions, discounts, or product availability at any time without prior notice. Prices displayed at the time of checkout will apply to that order, provided there are no obvious pricing errors.
Promotional offers may be subject to specific terms, time limits, stock availability, or minimum order values.
7. Payments
Payments on the NailClic website are processed securely through PayFast.
NailClic does not store your full card details or sensitive banking information. Payment details are handled by PayFast according to their secure payment processes.
Your order will only be processed once payment has been successfully confirmed. If payment is declined, incomplete, reversed, or flagged for verification, NailClic may delay or cancel the order until the matter is resolved.
8. Shipping and Delivery
NailClic uses PUDO for shipping and delivery within South Africa.
A standard shipping fee of R120 applies to orders, unless the order qualifies for free shipping. NailClic offers free shipping and delivery on orders over R2500.
Delivery times may vary depending on your location, PUDO availability, order processing times, public holidays, and other factors outside our control.
Customers are responsible for providing accurate delivery details. NailClic will not be liable for delays, failed deliveries, or returned parcels caused by incorrect or incomplete information supplied by the customer.
Additional costs caused by failed delivery, non-collection, incorrect information, or refused parcels may be charged to the customer.
9. Returns and Refunds
Returns and refunds are handled according to our Returns & Refunds Policy.
Due to hygiene and safety considerations, certain nail products cannot be returned once opened, used, or tampered with. Returns for change of mind, incorrect product selection, or colour choice may not be accepted once an order has been processed.
If you receive a damaged, faulty, or incorrect item, you must contact us at info@nailclic.co.za within 48 hours of receiving your order. Please include your order number, a description of the issue, and clear photos of the product and packaging.
Approved refunds will be processed after the returned item has been received, inspected, and approved by NailClic.
10. Training Enquiries and Bookings
NailClic may provide information or booking options for nail-related training, including training requests submitted through our website.
Submitting a training enquiry or booking form does not automatically confirm a training date. A trainer or NailClic representative will contact you to discuss availability, course details, requirements, and suitable dates.
Training fees, deposits, cancellations, rescheduling, and training materials may be subject to separate terms depending on the course or arrangement.
Customers are responsible for ensuring that they understand the training requirements before confirming a booking or making payment.
11. Customer Information
When placing an order or submitting a form, you agree to provide accurate, current, and complete information.
NailClic will not be responsible for any delays, failed communication, delivery issues, or order errors caused by incorrect information provided by the customer.
Your personal information will be handled according to our Privacy Policy.
12. Intellectual Property
All content on the NailClic website, including text, logos, branding, product images, graphics, designs, and layout, belongs to NailClic or is used with permission.
You may not copy, reproduce, distribute, modify, or use any website content for commercial purposes without written permission from NailClic.
13. Limitation of Liability
NailClic will take reasonable care to provide accurate information, quality products, and reliable service. However, we cannot guarantee that the website will always be available, error-free, or uninterrupted.
To the fullest extent allowed by law, NailClic will not be liable for indirect losses, loss of profits, delays, website downtime, delivery delays, or damages caused by events beyond our reasonable control.
Nothing in these Terms & Conditions is intended to limit any consumer rights that may apply under South African law.
14. Website Security
We take reasonable steps to protect our website and customer information. However, no online platform can be guaranteed to be completely secure.
Customers are responsible for using the website safely, keeping their login or payment information secure, and ensuring that they use trusted devices and internet connections when shopping online.
15. Events Beyond Our Control
NailClic will not be held responsible for delays or failure to perform where such delay or failure is caused by circumstances beyond our reasonable control.
This may include courier delays, PUDO service interruptions, stock shortages, supplier delays, payment processing issues, system outages, public holidays, strikes, natural events, or other unexpected disruptions.
16. Changes to These Terms
NailClic may update or amend these Terms & Conditions from time to time. Any updates will be posted on our website.
By continuing to use the website after changes have been made, you agree to the updated Terms & Conditions.
17. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute relating to the use of this website, purchases from NailClic, or these Terms & Conditions will be handled according to South African law.
18. Contact Details
For questions about these Terms & Conditions, orders, training enquiries, shipping, returns, or customer support, please contact us at:
NailClic
Email: info@nailclic.co.za