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Shipping & Delivery
Thank you for shopping with NailClic. We aim to process and dispatch all orders as quickly and efficiently as possible, while ensuring that your products are packed with care. This Shipping & Delivery Policy explains how orders placed through our website are handled.
For any shipping-related questions, please contact us at info@nailclic.co.za.
Order Processing
Orders are processed once payment has been successfully received and confirmed. We do our best to prepare and dispatch orders promptly during normal business days.
Please note that processing times may vary during busy periods, promotional sales, public holidays, or due to circumstances outside of our control. Once your order has been handed over for delivery, delivery timeframes will depend on the courier/shipping service and the delivery area.
Shipping Method
NailClic makes use of PUDO for shipping and delivery within South Africa. Customers may be required to select or provide the most suitable PUDO locker or delivery option where applicable.
It is the customer’s responsibility to ensure that all delivery details are correct before completing an order. NailClic cannot be held responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
Shipping Fees
A standard shipping fee of R120 applies to orders within South Africa.
NailClic offers free shipping and delivery on orders over R2500. This will be applied to qualifying orders at checkout, where applicable.
Delivery Timeframes
Delivery times may vary depending on the destination, courier availability, PUDO processing times, and other external factors. While we will do our best to assist where possible, NailClic cannot guarantee exact delivery dates once an order has been dispatched.
Important Delivery Notes
Please ensure that someone is available to collect or receive the parcel once delivery or locker notification has been issued. Failure to collect a parcel within the required timeframe, or providing incorrect delivery information, may result in additional delivery or return costs.
Any extra costs caused by failed delivery, non-collection, incorrect details, or refused delivery will be for the customer’s account.
International Shipping
At this stage, NailClic only offers shipping within South Africa. International shipping is not currently available unless arranged directly with us in advance.
For any special shipping requests, please contact info@nailclic.co.za before placing your order.
Damaged or Incorrect Items
If your order arrives damaged, or you believe you have received an incorrect item, please contact us at info@nailclic.co.za as soon as possible, preferably within 48 hours of receiving your parcel.
To help us resolve the matter quickly, please include your order number, a clear description of the issue, and photos of the damaged or incorrect items, including the packaging where relevant.
Once reviewed, NailClic will advise on the next steps, which may include a replacement, exchange, or other suitable resolution depending on the situation.
Lost, Delayed, or Uncollected Parcels
While we take care to ensure orders are dispatched correctly, delays or delivery issues may sometimes occur once the parcel is with the delivery service.
Should your parcel be delayed, lost, or not available for collection, please contact us so that we can assist where possible. NailClic is not liable for parcels that are lost, delayed, or returned due to incorrect delivery details, failure to collect, or circumstances outside of our control.
Payment Verification
For security purposes, NailClic may verify payment details before processing or dispatching an order. Orders will only be released once payment has been received and confirmed.
Contact Us
We want your shopping experience with NailClic to be smooth and reliable. For any questions about shipping, delivery, or your order, please contact us at: