Returns & Refunds

At NailClic, we want you to feel confident when placing your order. We take care to supply quality nail products, tools, equipment, and training-related items. This Returns & Refunds Policy explains how returns, refunds, damages, and order concerns are handled.

For any return or refund queries, please contact us at info@nailclic.co.za.

Order Confirmation & Product Selection

Before completing your purchase, please ensure that all products, quantities, colours, and order details are correct.

Due to the nature of nail products and hygiene considerations, NailClic does not accept returns or issue refunds for change of mind, incorrect product selection, or colour choices once an order has been processed.

Colour Disclaimer

Please note that product colours displayed on our website may vary slightly from the actual product. This can happen due to screen settings, lighting, photography, and device display differences.

We do our best to show colours as accurately as possible, but minor colour variations may occur and will not be considered a product fault.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 48 hours of receiving your parcel at info@nailclic.co.za.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A clear description of the issue
  • Photos of the damaged, faulty, or incorrect item
  • Photos of the packaging, where applicable

Once we have reviewed the information, we will advise you on the next steps. Depending on the situation, NailClic may offer a replacement, exchange, refund, or another suitable resolution.

Return Eligibility & Conditions

Returns are considered on a case-by-case basis and must be approved by NailClic before any item is sent back.

To be eligible for a return, the item must generally meet the following conditions:

  • The item must be unused, unopened, and in its original condition
  • All original packaging, accessories, manuals, and parts must be included
  • Proof of purchase must be provided
  • The return request must be submitted within the required timeframe
  • The item must not fall under a non-returnable category due to hygiene or safety reasons

NailClic reserves the right to decline a return if the product does not meet the required return conditions.

Non-Returnable Items

For hygiene, safety, and quality control reasons, certain items may not be returned once opened, used, or tampered with. This may include, but is not limited to:

  • Gel products
  • Nail liquids and chemicals
  • Brushes and tools that have been used
  • Opened or used nail products
  • Training materials or digital items
  • Sale, clearance, or promotional items, unless faulty

Return Process

To request a return, please follow these steps:

  1. Contact us at info@nailclic.co.za with your order number and reason for the return.
  2. Include photos and any relevant details to support your request.
  3. Our team will review your request and confirm whether the return is approved.
  4. If approved, we will provide instructions on how the item should be returned.
  5. Once the returned item has been received and inspected, we will confirm the outcome.

Please do not send any items back before receiving approval from NailClic.

Return Shipping Costs

Return shipping costs are generally the responsibility of the customer, unless the return is due to an error by NailClic or the item is confirmed to be damaged, faulty, or incorrect.

Original shipping fees are non-refundable, except where required by law or where the return is due to an approved fault or error on our part.

Refunds

Approved refunds will be processed once the returned item has been received, inspected, and approved by NailClic.

Refunds are usually issued to the original payment method. Please allow approximately 7–10 business days for the refund to reflect, depending on your bank or payment provider.

NailClic reserves the right to offer a replacement, exchange, store credit, or refund depending on the circumstances of the return.

Training Bookings & Training Materials

Training bookings, course fees, deposits, and training materials may have separate terms depending on the specific course or arrangement.

If you need to change or cancel a training booking, please contact us as soon as possible at info@nailclic.co.za so we can advise on the available options.

Contact Us

We are committed to assisting our customers fairly and professionally. For any returns, refunds, or order-related queries, please contact us at:

info@nailclic.co.za